Why I Choose ACD Direct: A Call Agent’s Testimonial

I’ve been working as an independent contractor for ACD Direct since September 2020. As an at-will contractor, I have had the opportunity to contract with other businesses that also use contractors to provide customer service to their clients.

I have found ACD Direct to be the most straight-forward, capable, and friendly company to work with.  If you are willing to put in the time to learn and become proficient with servicing their clients, your income potential is only limited by your own commitment. The flexible schedule makes it easy to balance work and personal life, making it a fantastic remote work environment.

ACD provides learning modules, hands-on learning, and regular Q&A  meetings, and 24/7 support. They actively encourage their agents offering opportunities for further learning and increasing income potential.

I have enjoyed my relationship with ACD Direct and will continue to encourage others to apply!

– Nancy J.