Agent Experience

Why I Choose ACD Direct: A Call Agent’s Testimonial

I’ve been working as an independent contractor for ACD Direct since September 2020. As an at-will contractor, I have had the opportunity to contract with other businesses that also use contractors to provide customer service to their clients. I have found ACD Direct to be the most straight-forward, capable, and friendly company to work with. 

Why I Choose ACD Direct: A Call Agent’s Testimonial Read More »

smiling male call agent working from home as customer support

The Process of Becoming an ACD Agent

ACD Agents isn’t just another customer service provider — it’s a company built on making an impact. As one of the leading US-based contact center providers, ACD Direct partners with nonprofits, businesses, everyday commerce, and organizations to deliver exceptional customer experiences (CX). If you’re passionate about meaningful work and flexible employment, ACD Agents might be

The Process of Becoming an ACD Agent Read More »