Agent Tips

When it comes to customer service, you don’t just represent a brand—you are the brand. And your voice? It’s your most powerful tool. Unlike in-person interactions, call agents don’t have facial expressions or body language to rely on. Everything—the tone, pace, inflection, and word choice—comes through the voice. And it shapes how a caller feels […]

If you’ve ever worked in customer service, you know: not everyone is having a good day. Whether it’s frustration with a process, confusion about a policy, or a previous experience that didn’t go well, angry callers are part of the job. How do we (as professionals) handle them? That’s what makes all the difference. Staying

Working in a call center can be challenging. It’s a fast-paced job that involves sitting, talking, and listening for long periods, and the person on the other end of the phone isn’t always in the best mood. If you’re feeling chronically stressed, you might be experiencing call center agent burnout. Here’s what to look for

Working from home has a ton of perks – you can work in a comfortable spot with no commute and easily meet the needs of the people (and furry friends) who depend on you. But if you’re new to work from home, it’s easy to get distracted. Here’s how to stay distraction-free while on the

Ready to deliver an exceptional customer experience each and every time? Focus on mastering these 5 key customer service skills to ensure that the person on the other end of the line is all smiles – always.